I have been a big proponent of chat bots ever since attending Percona Live 2015 when I first heard about their use at other companies.  It has not caught on where I work, but I thought I would attend a session to see what options existed from Oracle.  They presented a pretty interesting set of platforms that can help you quickly stand up mobile and chat based systems.  My notes are:

Oracle Mobile Cloud Enterprise

• Mobile Core (MCS)
  • Built-in Mobile Services
  • Mobile API Catalog
  • MAX with Mobile Services
• Intelligent Bots (IB)
  • AI/NLP Intent Detection
  • Multi Chanel Integration
  • Rich Conversational Flow
  • Entity Detection & Slot Filling
• Customer Experience Analytics (CxA)
• Challenge is in integrating back-end systems
  • OMCe – Mobile Services
    • Open source mobile client development tools (JET)
    • Tools for service devs to shape Mobile optimized APIs
• New pieces are Bots and Customer Experience
• AI first will replace “cloud first, mobile first” in next 10 years
• App sprawl getting out of control
• Integrates with a number of chat clients, voice, alexa, etc…
• Value of chatbot is being able to integrate into a number of back-end systems
• CxA – API to instrument your app

Case Study: Brocade

• Looking to integrate Oracle EBS, Salesforce, Taleo, Microsoft Exchange, etc.
• Used Mobile Iron to push app
• Have mobile now and working on bot
• Works with 11i and R12
• Worked with Rapid Value for this

Demo

• 50 – 60% of developers time is consumed in backend development
• App fatigue
  • Too many apps – consumer and enterprise
  • Complexity in managing and upgrading enterprise apps
  • No common place to see all notifications for enterprise apps
• Started off with pre-build mobile app offered by Rapid Value
• MCS brought the following to the table
  • Enterprise Security
  • MDM Integration
  • Analytics and Reporting
  • Instance Life Cycle MAnagement
  • Mobile API Catalog
  • Offline Sync, Push Notifications
• No infrastructure at Brocade
• Strategic Advantages aimed at using Chatbots
  • Conversational mode Convenience
  • Reduce App store approval challenges
  • No App hosting and distribution
  • Zero User Training
• Chatted with Oracle bot using Facebook Messenger

Ability to test the bot as well

YAML used for dialogue flow builder