I have been a big proponent of chat bots ever since attending Percona Live 2015 when I first heard about their use at other companies. It has not caught on where I work, but I thought I would attend a session to see what options existed from Oracle. They presented a pretty interesting set of platforms that can help you quickly stand up mobile and chat based systems. My notes are:
Oracle Mobile Cloud Enterprise
- Mobile Core (MCS)
- Built-in Mobile Services
- Mobile API Catalog
- MAX with Mobile Services
- Intelligent Bots (IB)
- AI/NLP Intent Detection
- Multi Chanel Integration
- Rich Conversational Flow
- Entity Detection & Slot Filling
- Customer Experience Analytics (CxA)
- Challenge is in integrating back-end systems
- OMCe – Mobile Services
- Open source mobile client development tools (JET)
- Tools for service devs to shape Mobile optimized APIs
- OMCe – Mobile Services
- New pieces are Bots and Customer Experience
- AI first will replace “cloud first, mobile first” in next 10 years
- App sprawl getting out of control
- Integrates with a number of chat clients, voice, alexa, etc…
- Value of chatbot is being able to integrate into a number of back-end systems
- CxA – API to instrument your app
Case Study: Brocade
- Looking to integrate Oracle EBS, Salesforce, Taleo, Microsoft Exchange, etc.
- Used Mobile Iron to push app
- Have mobile now and working on bot
- Works with 11i and R12
- Worked with Rapid Value for this
Demo
- 50 – 60% of developers time is consumed in backend development
- App fatigue
- Too many apps – consumer and enterprise
- Complexity in managing and upgrading enterprise apps
- No common place to see all notifications for enterprise apps
- Started off with pre-build mobile app offered by Rapid Value
- MCS brought the following to the table
- Enterprise Security
- MDM Integration
- Analytics and Reporting
- Instance Life Cycle MAnagement
- Mobile API Catalog
- Offline Sync, Push Notifications
- No infrastructure at Brocade
- Strategic Advantages aimed at using Chatbots
- Conversational mode Convenience
- Reduce App store approval challenges
- No App hosting and distribution
- Zero User Training
- Chatted with Oracle bot using Facebook Messenger
Ability to test the bot as well
YAML used for dialogue flow builder